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Terms and Conditions
These Terms and Conditions apply to all menstrual wellness and wellbeing sessions provided by www.menstrual-wellness.co.uk (Menstrual Wellness). Please read them carefully before booking or receiving any session.
1. Nature of the Services
1.1 The services provided are non-invasive, holistic wellbeing sessions based on Traditional Chinese Medicine (TCM) principles, designed to support menstrual comfort, relaxation and women's overall wellbeing.
1.2 These services are offered for general wellbeing and relaxation purposes only.
1.3 The sessions are not medical treatments and are not intended to diagnose, treat, cure, or prevent any medical condition or disease.
1.4 The Practitioner is not a GP, medical doctor, or NHS practitioner, and the services provided do not replace medical advice, diagnosis, or treatment.
2. Medical Disclaimer
2.1 Clients should continue to consult their GP, consultant, or other qualified healthcare professional for any medical concerns or ongoing conditions.
2.2 No guarantees are made regarding outcomes, results, or benefits from any session. Each person’s body, constitution, and response are unique, and wellbeing support is approached from within, over time. While a course typically consists of 4 sessions, clients are gently encouraged to consider at least 1 to 3 courses to allow the body sufficient time to respond and rebalance, depending on individual needs.
2.3 Individual responses to sessions may vary depending on personal health, lifestyle, and other factors.
3. Client Responsibility & Health Information
3.1 Clients are responsible for providing accurate and complete health information before each session, including (but not limited to):
Medical conditions
Pregnancy or suspected pregnancy
Medications
Skin conditions
Recent surgeries or injuries
3.2 The Practitioner reserves the right to decline or stop a session if it is deemed unsuitable or unsafe based on the information provided.
3.3 The Practitioner is not liable for any issues arising from incomplete, withheld, or inaccurate health information.
4. Contraindications
4.1 Sessions may not be suitable for clients with certain conditions, including but not limited to:
Serious medical conditions
Active infections or inflammation
Severe skin conditions
Bleeding disorders
Recent surgery
High-risk pregnancies
4.2 If you are unsure whether a session is suitable for you, you must consult your GP or healthcare professional before booking.
5. Consent
5.1 By booking and receiving a session, you confirm that:
You understand the nature and purpose of the services
You understand and agreed the non-medical nature of the sessions
You voluntarily consent to receive the session
5.2 Consent may be withdrawn at any time during the session.
6. Results & Expectations
The Practitioner makes no claims or promises regarding specific health outcomes, symptom relief, or cosmetic results. Every individual’s experience with TCM is unique, and responses may vary, allowing the body its own natural rhythm and pace.
6.2 Any discussions of Traditional Chinese Medicine philosophy are provided for educational and wellbeing purposes only.
7. Liability
7.1 The Practitioner will take reasonable care during all sessions.
7.2 To the fullest extent permitted by UK law, the Practitioner shall not be liable for:
Any loss, injury, or damage arising from sessions
Any adverse reactions where relevant information was not disclosed
Decisions made by the client based on information provided during sessions
7.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence, where such liability cannot be excluded under UK law.
7.4 TCM Menstrual Wellness and its sessions are not responsible for medical outcomes.
7.5 Services are provided in good faith for general wellness support only.
8. Privacy & Confidentiality
8.1 All personal and health information is treated as confidential and handled in accordance with UK data protection laws.
8.2 Information will not be shared with third parties without consent, unless required by law.
9. Appointments, Cancellations & Rescheduling
9.1 Appointment times are reserved specifically for you.
9.2 We understand that life can be unpredictable. If you need to cancel or reschedule your appointment:
More than 24 hours’ notice: No cancellation or rescheduling fee applies.
12–24 hours’ notice: A £35 cancellation or rescheduling fee will apply.
Less than 3 hours’ notice or no-show: The full session fee will be charged, as there is no opportunity to offer the slot to other clients.
10. Force Majeure & Exceptional Circumstances
10.1 Neither the client nor the Practitioner shall be considered in breach of these Terms where a session cannot take place due to events beyond reasonable control ("Force Majeure"), including but not limited to severe weather conditions, power or water outages in the client’s area, transport disruption, public health emergencies (including Covid-19 or similar outbreaks), or other unforeseen circumstances.
10.2 In such cases, clients will be permitted to reschedule their appointment via the website booking system, even where less than 24 hours’ notice is given.
10.3 If the Practitioner is unable to provide the session due to illness, public health considerations, or other circumstances where proceeding would not be in the client’s best interests, the session may be rescheduled or canceled , at no additional cost to the client.
10.4 These provisions are intended to ensure fairness, flexibility, and the wellbeing of both clients and the Practitioner.
11. Acceptance of Terms
11.1 By booking a session, you confirm that you have read, understood, and agreed to these Terms and Conditions.
11.2 These Terms and Conditions may be updated from time to time, and the latest version will apply.
12. Personal Responsibility
12.1 You attend sessions at your own discretion and responsibility.
12.2 If you experience any discomfort during a session, you should inform your therapist immediately.
12.3 TCM Menstrual Wellness is not liable for any medical issues arising during or after sessions.
If you have any questions regarding these Terms and Conditions, please contact E-mail: menstrualwellness@gmail.com or text us 07590570298 before booking.
Thank you.